Deep Cleaning Ealing Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Ealing provides professional cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation booking cleaning services with Deep Cleaning Ealing.

Company means Deep Cleaning Ealing, the provider of cleaning services.

Services means any cleaning services provided by the Company to the Client, including but not limited to deep cleaning, end of tenancy cleaning, one-off cleaning, and regular maintenance cleaning.

Premises means the property or area where the Services are to be carried out.

Cleaner means any employee, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company provides professional cleaning services in the local area, including deep cleaning and related services for residential and commercial Premises. The specific nature and scope of the Services will be agreed at the time of booking and confirmed in the booking confirmation.

Unless expressly agreed in writing, the Services do not include the removal of hazardous materials, pest control, high-level external window cleaning requiring specialist access equipment, or any activity that may put the Cleaner at risk or breach health and safety requirements.

3. Booking Process

3.1 Bookings can be made by the Client through the Company’s chosen booking channels. When placing a booking, the Client must provide accurate information about the Premises, including size, condition, number of rooms and any specific requirements.

3.2 The Company will provide a quotation based on the information supplied by the Client. All quotations are estimates and may be adjusted if the actual condition or size of the Premises differs materially from the description provided.

3.3 A booking is not confirmed until the Client has accepted the quotation and the Company has issued a booking confirmation. The Company reserves the right to refuse or cancel any booking at its discretion, subject to refunding any payments received for services not yet provided.

3.4 The Client is responsible for ensuring that adequate access to the Premises is available at the agreed time of service. Access instructions must be provided at the time of booking or in advance of the Service date.

4. Pricing and Quotations

4.1 Prices are generally based on the size and condition of the Premises, the type of Service requested, and the estimated time required for completion.

4.2 Any price provided prior to inspection is an estimate only. If the Premises are found to be in a significantly worse condition than described, the Company may revise the quoted price or adjust the scope of work following consultation with the Client.

4.3 All prices are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as specified in the quotation or booking confirmation.

5. Payments

5.1 The Client agrees to pay the total price for the Services as stated in the booking confirmation or as otherwise agreed in writing.

5.2 The Company may require a deposit to secure a booking. Any required deposit and the due date for payment will be communicated to the Client at the time of booking.

5.3 Payment methods will be specified by the Company and may include bank transfer, card payment, or other accepted forms of electronic payment. Cash payments are accepted only if agreed in advance.

5.4 Unless otherwise agreed in writing, full payment for the Services is due on or before the day of service. For ongoing or commercial contracts with approved account facilities, payment terms will be set out in the contract or invoice and must be adhered to by the Client.

5.5 If payment is not received by the due date, the Company reserves the right to charge interest on any overdue sum and to suspend or cancel further Services until full payment is received.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by providing notice to the Company. Cancellation or rescheduling policies and any applicable charges depend on the timing of the Client’s notice.

6.2 If the Client cancels or reschedules more than 48 hours before the scheduled start time, any deposit may be refunded or transferred to a new booking, at the Company’s discretion.

6.3 If the Client cancels or reschedules within 48 hours of the scheduled start time, the Company reserves the right to charge a late cancellation fee, which may be up to the full quoted price for the Service.

6.4 If the Cleaner is unable to gain access to the Premises at the scheduled time due to reasons within the Client’s control, this may be treated as a late cancellation and the full fee may be charged.

6.5 The Company may cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, severe weather, safety concerns or operational issues. In such cases, the Company will offer an alternative appointment. If an alternative appointment cannot be agreed, any payments made for Services not provided will be refunded.

7. Client Obligations

7.1 The Client must ensure that the Premises are safe and accessible for the Cleaner, and that running water and electricity are available throughout the duration of the Service.

7.2 The Client must remove or secure any valuable, fragile or irreplaceable items prior to the start of the Service. The Company will not be liable for damage to items that should reasonably have been removed, secured or protected by the Client.

7.3 The Client must provide accurate and complete information about the Premises and notify the Company of any particular risks, delicate surfaces, existing damage or areas that require special care.

7.4 The Client agrees not to directly employ, contract or engage any Cleaner introduced by the Company for separate cleaning services outside of the Company, for a period of 12 months following the last Service, unless agreed in writing with the Company and subject to a reasonable introduction fee.

8. Company Obligations

8.1 The Company will provide the Services with reasonable care and skill, using suitably trained and vetted staff.

8.2 The Company will endeavour to send the same Cleaner where possible for recurring services, but cannot guarantee the availability of particular personnel on any given date.

8.3 The Company will adhere to applicable health and safety regulations and will provide standard cleaning equipment and materials, unless otherwise agreed.

9. Health, Safety and Waste Regulations

9.1 The Company complies with applicable health and safety legislation and expects the Client to do the same. Cleaners may refuse to carry out any task that they consider unsafe, unlawful or unreasonable.

9.2 The Services do not include the handling or disposal of hazardous waste, including but not limited to clinical waste, needles, sharps, chemical waste, asbestos or any material that poses a risk to health. If such materials are discovered, the Cleaner will stop work in the affected area and inform the Client.

9.3 The Company will dispose of general domestic waste generated during the cleaning process in accordance with local waste regulations. Large amounts of rubbish, bulky items or specialist waste removal are not included unless specifically agreed as an additional service and may be subject to extra charges.

9.4 The Client is responsible for ensuring that any waste left at the Premises prior to the Service is lawful to remove and does not breach environmental or waste management regulations. The Company will not be liable for fines or penalties resulting from the Client’s failure to comply with such regulations.

10. Pets and Children

10.1 The Client is responsible for the supervision and safety of pets and children at the Premises during the Service.

10.2 The Company recommends that pets and children are kept away from areas being cleaned to ensure their safety and to enable the Cleaner to work efficiently.

11. Damage, Breakages and Liability

11.1 The Company will take reasonable care when providing the Services. In the event of damage or breakage caused by a Cleaner, the Client must report it to the Company as soon as reasonably possible and no later than 48 hours after the completion of the Service.

11.2 The Company’s liability for any loss or damage arising from the Services, whether in contract, tort or otherwise, is limited to the lesser of the cost of repair, the cost of replacement, or the total amount paid by the Client for the relevant Service.

11.3 The Company is not liable for:

a. normal wear and tear; b. existing damage or defects; c. discolouration or damage due to age, poor condition or inappropriate materials; d. damage to items that are not securely fixed or that are inherently fragile; e. loss or damage arising from inaccurate information provided by the Client.

11.4 The Company is not responsible for accidental damage where the Client has requested the use of their own equipment, products or materials.

11.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud or any other liability that cannot be excluded by law.

12. Insurance

The Company maintains appropriate insurance cover for public liability and, where applicable, employer’s liability in connection with the provision of the Services. Details of insurance cover can be made available to the Client on reasonable request.

13. Complaints and Service Issues

13.1 The Company aims to deliver a high standard of service. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and in any event within 48 hours of completion.

13.2 Upon receiving a complaint, the Company may request photographs or other information to assess the issue. If the complaint is justified, the Company may, at its discretion, offer to re-clean the affected area or provide a partial refund.

13.3 Complaints raised more than 48 hours after the Service may not be accepted, as the condition of the Premises may have changed since the Cleaner’s visit.

14. Access, Keys and Security

14.1 If the Client provides keys or access codes, they must ensure that they are working and that the Cleaner can access the Premises at the agreed time.

14.2 The Company will take reasonable care of keys and access devices entrusted to it and will use them only for the purpose of carrying out the Services.

14.3 The Company is not liable for any loss or damage arising from faulty locks, alarms or other security devices which are not under its control.

15. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, strikes, acts of government, or other unforeseen events. In such cases, the Company will endeavour to rearrange the Service as soon as reasonably practicable.

16. Privacy and Data Protection

The Company collects and processes personal data in order to provide the Services, manage bookings, handle payments and respond to enquiries. Personal data will be processed in accordance with applicable data protection legislation and will not be sold to third parties. The Company may share personal data with service providers where necessary to deliver the Services or comply with legal obligations.

17. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. The version displayed on the Company’s website or otherwise provided to the Client at the time of booking will apply to that booking. Continued use of the Services after any changes have been communicated will constitute acceptance of the updated Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any booking confirmation or written agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings, representations or agreements, whether oral or written.